Returns Policy

1. Returns

Our goal is to offer you a seamless, end-to-end service. Our online ordering system and internal processes, drastically reduce the chances of mistakes occurring, but we accept that things can occasionally go wrong. If you do find a mistake with your order (typo, layout or incorrect size/type of embosser), please let us know immediately per email. It is helpful in these instances, if you can give us a detailed description of what the error is and send us a picture (if relevant/possible). If the mistake was on our side, we will rectify it immediately. If the mistake was from your side, we will try and work with you to come up with a solution that is quick and financially fair to both of us.

2. My order got damaged in transit

We take great care in packaging all our orders, but occasionally an order is damaged in transit. Our first priority in this instance is to remake the damaged embosser(s) and or embosser(s) and get them to you as fast as possible. Please pop us an email as soon you receive your order if some/all the contents of the parcel was damaged in transit. Please attach a picture of the damaged goods, as we will subsequently need to put in a claim with our in-transit insurers.